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Diplomatic services, such as the US embassy in London or the UK Embassy in Washington, have also charged premium rates for calls from the general public.

In many European countries, for example France, Germany and the United Kingdom, it was common for organisations to operate customer service lines on premium-rate numbers using prefixes that fall outside the scope of the country's premium-rate number regulations.

While the billing is different, calls are usually routed the same way they are for a toll-free telephone number, being anywhere despite the area code used.

These telephone numbers are usually allocated from a national telephone numbering plan in such a way that they are easily distinguished from other numbers.

Therefore, in contrast to North America where customer service numbers are typically free of charge to the caller, consumers in Europe often used to pay a premium above the cost of a normal telephone call.

The EU Consumer Rights Directive 2011/EU/83 came into force on 13 June 2014. Implementation detail, and hence the level of success in achieving this aim, varies considerably from country to country.

In order to participate, the one basic requirement is you need to be a minimum of 13 years of age or older.

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