If you purchased the Founders Pack on our website, the account you purchased the Founder's Pack with is already authorized. If you have an issue with the installation, please keep reading!

This means that another Hi-Rez game (such as SMITE or Tribes: Ascend) is currently installing or updating.

Next, click the “Re-run Prerequisites” button at the bottom.

If that does not fix the issue, repeat the process but press the “Validate/Repair” button instead.

To check if the Update Service is running, do a Windows search for ‘services’ and then look for the service called “Hi-Rez Studios Authenticate and Update Service.” If the status of this service is not “Started” right click the service and select “Start.” If for any reason you are unable to start the service, reboot your PC and try again.

It is also possible to simply not have the service installed.

In the event that the above steps do not work or you are experiencing an unrelated problem, the best thing to do would be to download and run the following repair tool.

After downloading the tool, it is best to right-click on the executable and choose RUN AS ADMINISTRATOR.It shows the updater, he clicks "Play" and then after seeing the splash screen, it shows a black window in the corner of the screen.There is no decoration on the window, just a black square.I tried restarting the client and the computer, logging out of hirez services, clicking "checking for update" in the troubleshoot window, and the last thing I tried was uninstalling paladins, and then all hirez apps on my computer, and now I can't install smite, most of the files need to play paladins or smite are gone, and smite won't install. Step 1: Download the Paladins installer from (NOTE: Download will be available starting November 17, 2015).Step 2: Use your existing Hi-Rez Account to login to the launcher.One time we searched for the drive for "tribes" and deleted all that was for Tribes: Ascend.